DepreScan

Help

Support

Questions about the app, billing, privacy, or your local journey data can start here.

DepreScan for iPhone · iOS 17 or later

Looking for immediate help?

DepreScan support is not a crisis or emergency service. If you may be in immediate danger, call local emergency services. For crisis contacts by region, open the Safety page.

Privacy questions

Ask about local data, permissions, deletion, or this site’s privacy policy.

hello@stackcurious.com

Contact details

Developer: Stack Curious LLC
Email: hello@stackcurious.com
Product: DepreScan for iPhone
Bundle ID: com.stackcurious.deprescan

Support is handled by email. Do not send private Anchor photos, detailed mental-health history, payment-card details, or emergency requests.

Subscriptions, billing, and refunds

See or cancel a subscription

Open DepreScan Settings and choose the subscription row, or use Apple’s subscription-management page. Deleting the app or its local data does not cancel billing.

Restore Plus

Open DepreScan Settings and choose Restore purchases. Use the same Apple account that made the purchase.

Request a refund

Apple processes DepreScan purchases. Refund eligibility and requests are handled at reportaproblem.apple.com.

Local data and photos

Delete everything

In DepreScan Settings, choose Delete everything and confirm. This removes the local profile, photos, check-ins, steps, and milestones and cancels the scheduled notification. Because there is no DepreScan account or server copy, deletion cannot be undone by support.

Swap an Anchor

Open Settings and choose Swap Anchor. Re-anchoring after reaching Home keeps the previous Anchor as a Road marker; replacing through Settings follows the confirmation shown in the app.

No cross-device restore

DepreScan does not operate cloud sync or accounts. Support cannot move or recover a journey from another device.

Photos, Health, and notifications

Photos and camera

Use iPhone Settings → Privacy & Security to review photo or camera access. DepreScan can continue with the photos you explicitly choose; it does not analyze faces.

Apple Health

Health access is optional and read-only. Change it in the Health app or iPhone Settings. Turning it off removes the Health ribbon from future Road context but does not block check-ins.

Notifications

Change the reminder time inside DepreScan Settings. Allow or deny notification access in iPhone Settings. DepreScan schedules no more than one local daily nudge.

Quick troubleshooting

  1. Confirm the iPhone is running iOS 17 or later.
  2. Update DepreScan and iOS to the newest available versions.
  3. Check the relevant permission in iPhone Settings.
  4. Close and reopen the app without deleting it.
  5. For purchase access, use Restore purchases and verify the Apple account.
  6. If the issue remains, email support with the details below.

What to include in a support request

  • DepreScan version and iOS version.
  • iPhone model.
  • The screen and action where the problem occurred.
  • What you expected and what happened instead.
  • A screenshot only if it does not expose an Anchor photo or reflection you want to keep private.

Never include an Apple account password, payment-card number, detailed medical information, or content requiring an emergency response.